Responsible Agency: Queensland Health
Proposal Stage of Development: Preliminary Business Case Underway
Planned Stage End Date: Q2 2017
Estimated Cost of Delivery: To be determined*
Date of Publication: December 2016 (for period 4 June 2016 – 3 December 2016)


The Queensland healthcare system is evolving. Increased demand for services is being driven by the ageing population, growth in per capita use of health services, and the growing burden of chronic conditions. Increasingly, healthcare models are shifting focus from episodic and provider-centric service delivery to patient-centric and accountable health management. The current patient administration system in use in Queensland is not designed to support this evolving model of care and a modernised ICT solution is under investigation.


The objective of the proposal is to deliver an efficient and cost-effective system that supports patient-centric care. The proposal aims to:

  • provide more comprehensive, up-to-date and accurate information about the care a patient has received
  • work in a more integrated way with specialised scheduling systems, clinical information systems and clinical support systems
  • enable a patient to actively participate in, and control, their care
  • support new models of care and care delivery
  • improve efficiency of resource allocation and support more accurate costing of activity and billing.

The proposal is investigating contemporary solutions for registering patients, billing, managing patient flow and tracking activity in all Queensland public hospitals. A staged implementation is planned to support early benefit realisation.


Complete Preliminary Business Case    >    Building Queensland assisting with Preliminary Business Case.

* An estimate will be provided once the proposal has been developed further.